My HP Elitebook has lost its network adapter, how do I fix this

[Stephie25]

My Elitebook 360 has lost the network adapter, how do I fix this?

[SmithaP · Accepted solution]

@Stephie25 

Welcome to the HP Support Community!

If your HP EliteBook 360 has lost its network adapter, you can follow these steps to troubleshoot and potentially resolve the issue:

1. Restart Your Laptop:

   • A simple restart can sometimes resolve hardware detection issues.

2. Check Device Manager:

   • Open Device Manager by searching for it in the Start menu.
   • Expand the Network adapters section to see if your network adapter is listed.
   • If it's there, but with a yellow exclamation mark, there might be a driver issue.

3. Update or Reinstall Network Drivers:

   • Right-click on your network adapter in Device Manager and select Update driver.
   • Opt to search automatically for updated driver software.
   • If updating does not help, consider uninstalling the driver and then restart your laptop to let Windows reinstall it.

4. Use the Troubleshooter:

   • Go to Settings > Update & Security > Troubleshoot.
   • Select Internet Connections and run the troubleshooter for potential fixes.

5. Check BIOS Settings:

   • Restart your HP laptop and press F10 to enter BIOS settings.
   • Navigate to the Advanced tab and look for Built-In Device Options.
   • Ensure that the network adapter is enabled.

6. Check for Windows Updates:

   • Make sure your Windows operating system is up to date as this can include important driver updates.

7. Restore Network Settings:

   • You can also perform a network reset in Settings under Network & Internet > Status > Network reset.

Kindly let us know if the suggested steps help fix the issue. We’re always here to support you.