My HP Stream 14 not running windows

[SeoulXP]

Hey.... 

well i recently bought this HP Stream 14 and its not running windows im unsure of why and also any app or extensions i want to download has an problem the extension say i have to update but im unsure of how and the apps are just turning into files so im confused...any help?

[Hawks_Eye]

Hi @SeoulXP 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing what you're experiencing — let’s get a clearer picture so we can narrow this down effectively.

Could you let me know:

• When you power it on, what screen do you see first — is it a regular desktop, a setup screen, or something different?
• Is Windows listed as the operating system on the box or receipt?
• Are you accessing apps through the Microsoft Store, a web browser, or another method?
• When you say apps are turning into files, what kind of files are they — do you see .exe, .zip, or something else?
• Are you signed into a Microsoft account on the laptop, or is it operating offline?
• Have there been any recent system updates, reset attempts, or error messages that popped up?

Let’s figure out what’s really going on under the hood.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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