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My HP Stream included free Office 365, I only get the option to purchase. How do I get free?

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HP Stream 14-cb164wm
Microsoft Windows 10 in S Mode

I purchased the HP Stream that included free 1 year subscription of Office 365.  At the set up, I was informed that I already had an active version of Office that was set to expire on Sept 1, 2020 and to have my key code available upon expiration.  Now that the program has expired, I only get the option to "Renew" and purchase a new subscription.  How do I get the "FREE" subscription activated?

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According to the only data I can find:

Software - Productivity & Finance1 month trial for new Microsoft 365 customers


Operating System

Operating system
Windows 10 S 64

"S" mode Windows


That said,

If you purchased the computer from HP and if the purchase includes the 1 year subscription, you should (likely) have received a key (license) with the email  confirmation / order information.


Your options:


  1. HP Support



Microsoft Office - Product and License Information 


Three ways to “get” Office Software:

  1. Purchase Microsoft Office when you purchase your computer,
  2. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).  If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.
  3. Purchase Office separately from Microsoft or other merchant.



What if:  “I found Office already installed on the computer.”


Except as noted, any “pre-installed” Office software is a “Trial” version.

Trial software cannot be activated nor can it be “recovered”.


Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.



Microsoft - Activate Office



With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key


 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down to find out how to contact Microsoft.


Purchase Options

Microsoft Office Products - Choose your Office


Life is possible without Office

5 free open source alternatives to Microsoft Office




Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Stream 14-cb164wm Laptop PC 


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