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‎11-30-2023 05:31 PM

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 IDS Base Model
Operating System: Microsoft Windows 11

When I run the Optimize program, it completes the function, but fails all the options that I select.  Should I uninstall it and then reinstall it?  I have Norton installed.  Is it possible that it has taken over the program?

Category:
1 REPLY 1

‎12-03-2023 07:02 AM

HP Recommended

Hi @Quenten,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Yes, uninstall and reinstall the HP support assistance and that should work. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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