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HP Recommended

I have lost my laptop which had sensitive information 

can HP factory reset the laptop or track it?

1 REPLY 1
HP Recommended

The answer to the first question is NO -- and even if you COULD, it would do no good because such a reset only reformats the drive and anyone with a $50 data recovery app can get nearly all the data back -- including your sensitive data.

 

Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.


If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:

https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device


But, if you were signed in to your device using a local account, then you are basically out of luck.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.