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‎11-16-2022 01:29 AM

HP Recommended

Hello @Daya1024 

 

(1) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

 

(2) Please report your results

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‎11-17-2022 12:19 AM

HP Recommended

Screenshot (7).png

Was this reply helpful? Yes No

‎11-17-2022 01:28 AM

HP Recommended

Hello @Daya1024 

 

(1) Right click I2C HID Device and uninstall device

 

ub6424_1-1668673506900.png

 

(2) Download and install

Synaptics Precision Touchpad Filter Driver

19.5.35.54 Rev.H14.9 MBJul 16, 2020Download

Intel Management Engine Interface (MEI) Driver

1952.14.0.1470 Rev.B16.3 MBJun 17, 2020Download

 

(3) Restart Windows

(4) Please report back

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‎11-17-2022 06:26 AM

HP Recommended

I tried downloading it but it is showing that it does not support this version .

Screenshot (8).png

 

Was this reply helpful? Yes No

‎11-17-2022 03:24 PM

HP Recommended

Hello @Daya1024 

 

(1) Right click I2C HID Device and uninstall device

 

ub6424_0-1668723832114.png

 

 

(2) Download and install

Synaptics Precision Touchpad Filter Driver

19.5.35.54 Rev.H14.9 MBJul 16, 2020Download

 

(3) Restart Windows

(4) Please report back

Was this reply helpful? Yes No
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