cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
adams_99
New member
1 0 0 0
Message 1 of 3
225
Flag Post

My battery stuck to %19

HP Recommended
hp laptop 14bp104nt
Microsoft Windows 10 (32-bit)

My battery is stuck to %19

I tried all things that were advised in the forums,

I uninstall Microsoft ACPI-Compliant Control Method Battery”  and reinstall many times,

I updated the BIOS driver,

So, these attempts did not work,

when I unplug in a few minutes it's shutting down.

It's only 3-year-old laptop and I hope I can solve it with your help...

2 REPLIES 2
DaveUnknown
Level 2
22 10 0 2
Message 2 of 3
Flag Post
HP Recommended

I'm not a expert or anything, but the quickest way to fix it is to change the battery.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,854 26,006 3,104 10,017
Message 3 of 3
Flag Post
HP Recommended

@adams_99 

 

Dave gave you excellent advice.

At three years of age, the battery is a good candidate to be replaced.

 

Open

HP 14s Laptop PC - Maintenance and Service Guide

Part number and Replacement procedure:  Page 34

 

Description                                                  Spare part number
Battery, 4 cell, 70 Wh, 4.55 Ah                   920070-855

 

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

 

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

 

 

===============================================

Warranty Check – Contact HP

 

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

Warranty Check

 

NOTE: The online database results do not impact the actual contract.

 

===============================================

Information / Tests

 

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

 

===============================================

Run Component Tests – How to

 

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

 

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 14-bp104nt 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation