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10-08-2021 12:13 PM
Product: hp laptop 14bp104nt
Operating System: Microsoft Windows 10 (32-bit)
My battery is stuck to %19
I tried all things that were advised in the forums,
I uninstall Microsoft ACPI-Compliant Control Method Battery” and reinstall many times,
I updated the BIOS driver,
So, these attempts did not work,
when I unplug in a few minutes it's shutting down.
It's only 3-year-old laptop and I hope I can solve it with your help...
2 REPLIES 2
10-08-2021 02:22 PM
Dave gave you excellent advice.
At three years of age, the battery is a good candidate to be replaced.
Part number and Replacement procedure: Page 34
Description Spare part number
Battery, 4 cell, 70 Wh, 4.55 Ah 920070-855
"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
NOTE: The online database results do not impact the actual contract.
Information / Tests
Testing the hardware using HP PC Hardware Diagnostics (UEFI)
Battery Alert Messages – What to do and FAQ
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Run Component Tests – How to
This section does not apply to a bloated, inflated, swollen battery.
If you know the battery is failing / has failed - skip this section.
TKB Article contributed by HP Wes_notebooks
Clear and easy to understand "how-to" instructions for completing component testing
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
HP Collection of “how-to” videos – Battery
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
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Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
NOTE: Content depends on device type and Operating System
: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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