My brand new HP laptop keeps freezing up.

[Bullwinkle45]

My laptop freezes constantly and has done so since the day I bought it. HP says the prob. Is Windows 10 and they have known about it but they refuse to fix it for me even tho it is still inder warranty. Now they are telling me that I have to pay again to have the prob. fixed. Why should I have to pay to fix a computer that was obviously screwed up since the day they built it. Now I have an expensive laptop that is garbage to me because I cannot use it.

[praveenbv]

Hi@Bullwinkle45, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

HP never asks to pay if its warranty, if 3 party software is causing the problem, will be transferred to HP smart friend.

Freezing issue may happen on the majority software issue 

Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

Link to update the BIOS.

Also, update the graphics driver using this link.

You can try updating the drivers on your PC using an HP support assistant.

Refer to this article to know more information about using HP support assistants.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Bullwinkle45]

Cannot update, BIOS blocked on this laptop. Uninstalled Radeon graphics driver from device manager. update says not compatable with my system. ???

[praveenbv]

Hi@Bullwinkle45,

Check for the BIOS version on typing  system information 

Based on it check and download the BIOS update one by as per the image.