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My computer freezes in every game

W7S99EA (HP 15 BA-009 NT)
Microsoft Windows 10 (64-bit)

First of all, greetings to everyone. My computer model is W7S99EA.

My computer features:
AMD A8-7410 APU R5
R7 M340 GPU
8 GB of RAM.
About a year ago, my computer was fine, but since I downloaded the AMD Catalyst software, my computer has been running poorly in every game. I get a blue screen error in some games. In some games, my computer restarts. I removed the software. I have formatted many times. I have tried all of the AMD drivers. (17.1.1-20.1.3) I tried all versions of Windows 10 (1607-1909) But still I couldn't find the answer to my problem. I tried the drivers on the HP site but it still hasn't improved so I need your help. Because even in the lowest games, my computer is not performing. For example, in League Of Legends game, I see 90-110 FPS in the middle settings, while I have been seeing 35-55 FPS in the lowest settings for 1 year. Please help me. Thank you from now.

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HP Support Agent
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Message 2 of 6
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My computer freezes in every game

@Fenxy,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is freezing when you are playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the specifications of you computer and see that the computer you have is not a gaming laptop. Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100947.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82032.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Message 3 of 6
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My computer freezes in every game

Thank you for the answer. But I have already tried this method. The driver in the link you provided is 17.1.1 version. I tried this version both from the link you provided and from AMD's own site. But the result is negative. The problem continues.

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HP Support Agent
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Message 4 of 6
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My computer freezes in every game

@Fenxy,

 

Is the computer freezing when you are not playing games? (Like working on applications)

 

Meanwhile, I recommend you run a system test on the computer following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 6
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My computer freezes in every game

The test program shows that everything is working, no problem.No problem with normal use.But whenever I watch videos or play games it works slowly

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HP Support Agent
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My computer freezes in every game

@Fenxy,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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