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My cursor will not move when I type or press a key.

HP Notebook 15.6
Microsoft Windows 10 (64-bit)

Whenever I press a key or the space bar my cursor does not move and installing a new Synaptics drive does not work neither does disabling Palmcheck  ( I do not know the other name which I have.) and I can not find anywhere that tells me how it would be great if someone helped me out!

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My cursor will not move when I type or press a key.

@scrambled-jack Greetings from the HP Community!

Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings.

Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to the minimum and test the game.

If the issue persists, update bios and chipset drivers from the below link and test:

click here to access the website.

If that doesn't help, try the below steps:

  • Turning off Smart Sense is not enough. I had to also make a Registry change.
  • Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults
  • Change the value of the first 3 string entries of PalmKms to 0.

 I recommend creating a backup of your registry, if you not comfortable making changes
Also, You may reinstall the keyboard and mouse drivers and check if that brings back the panel.


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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