My finger printer sensor has stopped working.

[Jazz9]

• Simple Pass fingerprint sensor has stopped working.  When I attempted to restart program I receive the message:  "Sensor not detected. Please connect sensor and try again."  Light on sensor bar on computer is off.  How do I reconnect sensor.

Thanks for you help!

[Riddle_Decipher · Accepted solution]

@Jazz9

Welcome to the HP Forums,

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the fingerprint reader isn't working anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you recently install any updates from Windows or HP?

If this is a recent occurrence, have you attempted a system restore to correct the issue by reverting to an earlier known working date?

While you respond to that, I have a few steps that should help:

Follow the below steps:

• Update the BIOS
• Enable biometric support
• Check for Windows support
• Clean the fingerprint reader
• Update the device driver
• Update the fingerprint reader software
• Find new device drivers if you changed operating systems

For more details information: Click here

(Though the header is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Jazz9]

Thanks for you're help.  All is working again!!

[Riddle_Decipher]

@Jazz9

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂