My hard drive crashed. How do I restored my operating system without any backup?

[kvtheking]

I need to replace a hard drive in my son’s laptop. It crashed. It’s a HP Pavilion 17-g113cl (Touch) Notebook. After I get the new drive installed, how do I restore the original operating system without any backup?

[WAWood]

@kvtheking

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

[GBL84]

Hello kvtheking,

You may order recovery media using this link : http://support.hp.com/us-en/mediaorder/HP-Pavilion-17-Notebook-PC-series/8502663/model/8901586/softw...

You may also try to back up your data, if required.

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[kvtheking]

It came preinstalled as a refurb.

[WAWood]

@kvtheking

Thanks for the feedback but @GBL84 already jumped in and provided you the recovery media information you need.

Good Luck