My hp Support Assistant quit working

[wlievens]

I am having same problem. My HP Support Assistant has not been working. I have uninstalled and reinstalled over and over. Gave up a few months ago. Recently tried again and it appears installed. But now all I have is a Blue question mark in my taskbar that does nothing. Nothing on left or right click. Just sits there. Is this normal to just have ugly real estate there or is this supposed to work? Can anyone help me out?

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@DavidPK wrote:

Hi,

It can be a real problem removing HPSA if it's corrupted, but here's an alternative method you may want to try.

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.

http://www.7-zip.org/

Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.

Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Regards,

DP-K

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[Duane_D]

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

 It may also be helpful if you posted a few more details about your computer/printer and your issues.

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