himtnman Top Student
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My hp Support Assistant quit working

My hp support assistant doesn't work anymore.

Is it caused by my hp warranty is now expired or should it still work?

I've tried to uninstall and reinstall but it won't uninstall.

So i have this program with no support and can't delete it either UH?

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My hp Support Assistant quit working

Hi,

 

This has nothing to do with your warranty expiring and the application should still work.

 

Try the following

 

First of all, see if you can uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K

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himtnman Top Student
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The support assistant won,t  install, after i used the uninstall link from windows, when try to reinstall it says the program already exists and do i want to overwrite it , said yes, but no support assistant now anywhere can I find, even when i try to search for it under programs. I cannot find it.

Have done the uninstall thing over and over. cant find the program but wds keeps telling me it exists.

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Provost Provost
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Hi,

 

It can be a real problem removing HPSA if it's corrupted, but here's an alternative method you may want to try.

 

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.

 

http://www.7-zip.org/

 

Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

 

Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.

 

Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Regards,

 

DP-K

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himtnman Top Student
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Success, Success, AH!

Thanks Dave, for listening, and acting.

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Provost Provost
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Hi,

 

You're welcome and glad it worked

 

All the best,

 

DP-K

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inggie7 Student
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Worked wonderfully!!! Thank you sooo very much DP-K!!
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Provost Provost
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Hi,

 

You're welcome and glad it helped

 

All the best,

 

DP-K

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GMStone Tutor
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Does anyone know why HPSA quits working?  I have uninstalled and reinstalled the latest version twice now.  The latest version came on my notebook I bought 12/24/12.  This work-around does work but does not solve the problem.

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ShogunSensei Student
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Thank you for the solution.  I had about given up on getting HPSA to work for me. 

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