My hp victus isn't performing great.

[Malignwisdom]

i bought a hp victus 16.1 inch gaming laptop about two weeks ago. I began noticing just two days after the purchase that the laptop is..struggling. For example- sometimes when I refresh the start page, the screen freezes for a few milliseconds in which all the applications disappear for a blink of an eye before returning to normal. 

What's more- when I  am watching YouTube on that laptop, the video keeps lagging behind. It randomly freezes at a particular frame (please note that the audio doesn't freeze.) and then the video jumps forward to where the audio is to sync with, it will stay fine for a minute or something before the freezing starts again. 

The thing that infuriates me the most is that I can't play any game on it. (HP Victus is supposed to be a gaming laptop right?).  I downloaded 'Enter The Gungeon' and 'BioShock Remastered'- definitely not the most graphically demanding games in the world and even when I set the graphic settings for those two at high performance, they stutter a lot. 

I have watched many videos and read support columns to fix this issue, but no matter how many times I optimize my laptop, the situation doesn't improve. I would be grateful of someone can explain what I should do now. 

I am sure that the problem is on the software side because my cpu is an intel i5 11400H and my gpu is a rtx 1650 and I have also installed the latest Nvidia drivers and updated the BIOS too. 

[sandytechy20]

@Malignwisdom 

Welcome to the HP support community.

I understand that your notebook is freezing while playing games, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Malignwisdom]

Thanks for your advice @Sandytech20. I have tried out your instructions and updated my windows, but it still hasn't done a thing.

Would you mind telling me if there's any other fix out there?

[sandytechy20]

@Malignwisdom 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers