My integrated HP Wide Vision HD camera is not working.

[Diego1115]

Months ago, my camera suddenly stopped working. I've searched forums, videos, and HP's virtual assistant, but there's been no solution. I've read that many people have the same problem and haven't been able to solve it.

[Max3Aj]

@Diego1115, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your integrated HP Wide Vision HD Camera suddenly stops working. Let's walk through a few steps to help you get it back up and running.

Check Privacy Settings

• Go to Settings > Privacy & security > Camera
• Ensure Camera access and Let apps access your camera are both turned ON
• Scroll down and make sure the specific app you're using (e.g., Zoom, Camera) has permission

Device Manager – Reinstall Camera Driver

1. Press Windows + X → Select Device Manager
2. Expand Imaging Devices or Cameras
3. Right-click HP Wide Vision HD Camera → Select Uninstall device
4. Restart your laptop – Windows should reinstall the driver automatically

Update Drivers via HP Support Assistant

• Open HP Support Assistant (or download it from here - HP Support Assistant | HP® Support)
• Go to My Devices > Updates
• Install any available camera or firmware updates

BIOS Reset Trick (if camera disappears after use)

Some users have reported success with this workaround:

• Restart your laptop and press Esc repeatedly, then F10 to enter BIOS
• Without changing anything, press F10 again to Save and Exit
• This can sometimes reinitialize the camera hardware

 If the Issue Persists

If none of the above steps resolve the issue, it may be related to a firmware update conflict. In that case:

• Perform a System Restore to a point before the issue started
• Or consider a clean Windows reinstall as a last resort

You may refer to this document - HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support