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My keyboard , mouse pad and touch pad stopped working out of no where. Geek squad diagnosed already.

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Example: Envy x360 -15m-cn00012dx
Microsoft Windows 10 IOT

Defective Laptop-----------------


Hello everyone , 


I am hoping HP can help or anybody else because there is not a hotline I can call without getting scammed.


1st off this laptop is nearly brand new used less than 20 times for sure. 


Randomly one day my keyboard, mouse pad and touch screen stopped working when i stepped out and left pc on for about 30 minutes. Nothing worked at al when i came back l and its been frustrating.


I called an HP support number and got scammed $60 diagnosing the PC , than after nothing fixed i took the laptop to geek squad at best buy and they down graded the software to a lower microsoft and it worked until the laptop rested its self and now stuck with the same problem. I took it back to Geek squad and they said they cant fix and would have to send it to the manufacture and i rather do that myself then keep it with them for another 3 months with $300 down the drain. I just need this fixed. Its the one of the top of the line laptop and i feel i received a defective one.


HP please help! I need this fixed please!



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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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