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PShaw1
New member
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Message 1 of 2
192
Flag Post

My keyboard quit working, and also I can't find my mouse. I can do a few things w my touch screen

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

No error messages. I transferred a lot of photos from my phone to my laptop. I don't know for sure what I did wrong.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
29,777 29,707 1,425 1,491
Message 2 of 2
Flag Post
HP Recommended

@PShaw1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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