My laptop just has a black screen

[Senpxi_dxrling]

My laptop is stuck on a black screen and it says its on but there is nothing 

[ub6424]

Hello @Senpxi_dxrling 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable.

Do you see boot screen and Windows loading on external monitor ?

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[Senpxi_dxrling]

I already tried that nothing happens 

[ub6424]

Hello @Senpxi_dxrling 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[Senpxi_dxrling]

4AL71UA#ABA

[ub6424]

Hello @Senpxi_dxrling 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow --->>> BIOS Recovery Reinstall with USB

Use another Windows 10/11 computer to create <USB flash drive>

HP Notebook System BIOS Update (Intel Processors)

F.23 Rev.A

8.4 MB

Aug 5, 2022

Download

Use a FAT32-formatted small <USB flash drive> (Type USB 2.0)

(6) Repeat reflash procedures:

• windows + b <USB flash drive> not connected
• windows + v <USB flash drive> not connected
• windows + b <USB flash drive> connected
• windows + v <USB flash drive> connected 

Keep me updated

Kind regards

[Senpxi_dxrling]

Im not able to do all of that

[ub6424]

Hello @Senpxi_dxrling 

Do you have valid HP warranty ?

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status