My laptop never accepted the windows 10 PIN

[pariteno]

When I first set up my new Pavillion x2, it offered me the option to upgrade to Windows 10 immediately. I used the same account that I have for my desktop. After installation was complete, it did not ask me to set up a new PIN for this laptop and doesnt accept the PIN i set up on the desktop. I just cant use the laptop at all.

Do you have any options?

Thank you

[Mrstenter · Accepted solution]

Hi @pariteno,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.

F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.

You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.

When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.

Please let me know how this goes.

Thanks.

[pariteno]

Thank you very much for your help

It looks like it worked!!:smileyvery-happy:

[conradwho]

Trying to set up my new HP Pavillion. At the part of the set up that mentions have a biometric input and a pin as being better than a passwork it prompts for a pin.  Was unable to enter anything. It was like the keyboard was not working.

What is that about?

---

@Mrstenter wrote:

Hi @pariteno,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.

F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.

You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.

When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.

Please let me know how this goes.

Thanks.

---

Not my issue. This is a brand new computerd there is nothing to restore to.

---

@Mrstenter wrote:

Hi @pariteno,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.

F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.

You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.

When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.

Please let me know how this goes.

Thanks.

---

This is a brand new computer there is nothing to restore to.