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rax_00
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Message 1 of 13
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My laptop stuck in welcoming screen

Example: Pavilion Power 15-cb0xx

My laptop was updating while the black screen came then i wait some time after that i power off my laptop. Then i started my laptop and it stuck on welcoming screen. Please help me.

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Level 15
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My laptop stuck in welcoming screen

Hello @rax_00 

 

Do you still experience issues or Windows managed to load to Desktop ?

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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rax_00
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My laptop stuck in welcoming screen

Yes,

I am laptop is not starting yet.

 

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My laptop stuck in welcoming screen

Ok, I was hoping that it finally managed to install..

 

Anyways... It is hard to tell why this is happening but

 

  • This may be happening due to simple Windows hung, hardware problem (e.g. your HDD or storage) or
    it may be caused by the recently applied faulty Windows Update, some other faulty 3rd party update/driver, corrupted bootloader / Boot Configuration Data in Windows,
    virus/malware etc....

 

 

1. Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external peripherals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, go ahead with the next steps

 

 

2. Perform some basic hardware checks to rule out a potential hardware problem

 

Use the F2 option . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>>>> Scroll down to Restore your computer when Windows cannot start normally

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

 

Hope this helps. Let me know how it goes.

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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rax_00
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Message 5 of 13
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My laptop stuck in welcoming screen

Hi,

I already perform 1st & 2nd points. I will try 3rd point. But i have a question that Is there any problem to my data while system recovery?? Is there any chance of delete my data while system recovery???

Level 15
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My laptop stuck in welcoming screen

Thank you for the update.

 

Did the tests pass successfully ?

 

System recovery and system restore are two different options.

 

  • If you perform system restore - no data is affected
  • If you perform system recovery - depending on the option selected, your data may be lost.

 

Please, try system restore first.

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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rax_00
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My laptop stuck in welcoming screen

Hi,

The 1st & 2nd steps are unsuccessful.

And There is no option of system restore. Here is System Recovery.

 

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My laptop stuck in welcoming screen

Hey,

 

The second option - the diagnostics - are just tests.

Tests are not fixes, they are just for diagnostics and more information.

 

Please, confirm that the tests PASSED successfully . I am talking about this >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

 

Do you manage to open the Windows recovery screen ?

r1.pngr2.png

r3.png

 

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
PLEASE SUBSCRIBE IF THIS HELPS YOU - IT HELPS ME :-) Here is a very quick video on how to enter the HP Boot Menu from a HP Laptop. Step 1 - Press the power on button. Step 2 - Quickly start pressing the ESC key on the keyboard of the laptop. Step 3 - You should now be in the HP Laptop STartup Boot
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rax_00
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Message 9 of 13
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My laptop stuck in welcoming screen

Hi,

I laptop is working now after system restore. But there is a one problem that its work very slowly. It take 10 mins to open desktop.

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Level 15
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My laptop stuck in welcoming screen

Try restarting the machine by following one of the options here >> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

 

Let me know how it will be after that.

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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