My order was declined but my money was still taken from my account

[reneeeli]

I ordered an HP Pavillion Gaming yesterday and tried the order. The order said successful at first then was subsequently DECLINED even if I had the correct funds and amount for the laptop. I checked my bank statements and despite the money (full charge) being taken HP continuously showed that the transaction was declined. When I called my bank, they told me that the transaction had went through. This makes absolutely no sense and when I tried getting support there was little to no help. I find this very frustrating and I am beyond upset at how this was handled. I have not received my money back and my order has been declined for over 24 hours. 

[Echo_Lake]

@reneeeli

Welcome to the HP Support Community!

Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Darianmax]

The same thing happened to me and its been over a week now and stillno support or help nor has the funds been released