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Harjas10singh
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NOT ABLE TO USE FULL RAM

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hp laptop 14s-dk0XXX
Microsoft Windows 10 (64-bit)

my laptop has 8 gb ram out of which only 5.9 gb is usable , it says 2.1 gb is hardware reserved how can i use my full ramAnnotation 2020-09-11 200304.jpg

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banhien
Level 19
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@Harjas10singh 

 

Sorry for jumping in. Sounds like your machine has AMD processor/CPU. That is a known issue which is related to AMD processors. Please check the following article:.


            https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


https://www.microsoft.com/playready/overview/


Regards.

BH
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WAWood
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@Harjas10singh 

That memory is used by the APU's video controller to render images (just like the memory on a stand alone video card).  There might be an option in the BIOS settings to reduce the amount of memory reserved for the APU.  If there is not, there is nothing you can do to change this.

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banhien
Level 19
Level 19
92,844 92,721 12,006 25,596
Message 3 of 3
Flag Post
HP Recommended

@Harjas10singh 

 

Sorry for jumping in. Sounds like your machine has AMD processor/CPU. That is a known issue which is related to AMD processors. Please check the following article:.


            https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

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