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‎01-15-2019 02:26 AM

HP Recommended
Product: HP Omen 15-dc0025ur (4GW00EA)
Operating System: Microsoft Windows 10 (64-bit)

01/10/2019 the HP Omen 15-dc0025ur (4GW00EA) gaming laptop and OS Windows 10 Pro (x64) were purchased. There was a problem installing the HP Omen Control - the HP Omen Control does not control the keyboard backlight. The HP System Event Utility does not work either. There are no errors during installation. But system notifications about changes in the screen's backlight and volume come out only from Windows. The forum has a suggestion to solve the problem using the SYSTEM.SAV.RAR and COMMAND.CENTER.RAR files but all the links to ftp and under the password.

Please help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2019 04:48 PM

HP Recommended

@sir666gm,

 

Welcome to the HP Support Community!

 

I recommend you download and install the HP Omen command center from the below link.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

 

Follow the steps in the below article to configure the keyboard lightings.

 

https://support.hp.com/in-en/document/c04492013

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-16-2019 04:48 PM

HP Recommended

@sir666gm,

 

Welcome to the HP Support Community!

 

I recommend you download and install the HP Omen command center from the below link.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

 

Follow the steps in the below article to configure the keyboard lightings.

 

https://support.hp.com/in-en/document/c04492013

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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