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HP Recommended
HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Microsoft Windows 11

After my windows 11 installation became corrupted, I was forced to do a fresh install. I downloaded from the windows website and after a while was able to get my laptop up and running again. 

 

One catch, there seem to be no drivers, I can get into the task manager and settings, but have no internet, no track pad, no bluetooth, or anything else really. I can't even get online to do an update and let windows select the drivers it needs. 

 

I could possibly download them manually one at a time and try to install via a USB, but there are a great many, surely there must be a package for all of the required drivers?

 

Any help would be appreciated

1 REPLY 1
HP Recommended

There is no driver pack for consumer notebooks, but there is the HP support assistant software which may find and install drivers for you.

 

The first thing to do is to get your notebook connected to the internet:

 

The only Wi-Fi drivers available are for an Intel Wi-Fi adapter and some model notebooks indicate the notebook comes with an Intel AX211 Wi-Fi 6E adapter, but I think that Windows should have automatically installed that device.

 

When the Wi-Fi adapter needs a driver there will be a device in the device manager labeled as a Network Controller.

 

Find the Network Controller device and post the hardware ID for it so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager

 

Then you can download the driver from another PC, copy it to a USB flash drive, plug the flash drive in your notebook's USB port, copy the file to the Windows desktop and run the file to install the Wi-Fi driver.

 

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