-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Need drivers for HP Pavilion DV9500 running W10 64bit

Create an account on the HP Community to personalize your profile and ask a question
03-04-2019 06:27 AM
Hello,
I have an HP Pavilion DV9500 (info from BIOS, the sticker on the bottom says DV9620ED) that was running Windows Vista until I upgraded it to Windows 10 64bit today. I can't find the drivers I need however. It's running an AMD Athlon 64 X2 processor and an unknown NVidia graphics card
Solved! Go to Solution.
Accepted Solutions
03-04-2019 07:11 AM
Hi, @JustSayCJ1
HP retired support for the dv9500 model series and there were only drivers released for Windows Vista.
I can find some of the Vista drivers that you can install and see if they work on W10.
You will have to manually install the graphics and chipset drivers.
Chipset (There will be a Coprocessor device that needs this driver).
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe
Graphics (Could be labeled as a video controller, or under the Display Adapters device manager category, a Microsoft Basic Display Adapter).
ftp://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe
Here is the procedure to manually install the drivers. I will use the chipset driver as an example, and you do the same thing for the graphics driver.
Run the driver file. Close out of any error windows.
Go to the device manager. Click on the Coprocessor device needing the driver. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option and browse to the location where the driver folder was created when you ran the file. That folder will be located in C:\SWSetup\s37730.
Make sure the Include subfolders box is checked and the driver should install. Then restart the PC.
Do the same thing for the graphics driver, except brose to C:\SWSetup\sp42635.
You will probably have Base System Devices listed. Those devices need the card reader driver.
I have zipped that driver up and attached it below since HP no longer has it on their FTP site.
This should automatically install the devices by unzipping and running the driver.
If there are any other drivers you need, please let me know.
If the audio isn't working, that may be a problem. I don't think the Vista driver will work but you can try it if you need it.
03-04-2019 06:37 AM
Hi
You will have to try each piece of hardware individually.
Can you give specifics please.
The product you searched for is no longer supported by HP. Please use the link above to see additional information.
03-04-2019 07:11 AM
Hi, @JustSayCJ1
HP retired support for the dv9500 model series and there were only drivers released for Windows Vista.
I can find some of the Vista drivers that you can install and see if they work on W10.
You will have to manually install the graphics and chipset drivers.
Chipset (There will be a Coprocessor device that needs this driver).
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe
Graphics (Could be labeled as a video controller, or under the Display Adapters device manager category, a Microsoft Basic Display Adapter).
ftp://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe
Here is the procedure to manually install the drivers. I will use the chipset driver as an example, and you do the same thing for the graphics driver.
Run the driver file. Close out of any error windows.
Go to the device manager. Click on the Coprocessor device needing the driver. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option and browse to the location where the driver folder was created when you ran the file. That folder will be located in C:\SWSetup\s37730.
Make sure the Include subfolders box is checked and the driver should install. Then restart the PC.
Do the same thing for the graphics driver, except brose to C:\SWSetup\sp42635.
You will probably have Base System Devices listed. Those devices need the card reader driver.
I have zipped that driver up and attached it below since HP no longer has it on their FTP site.
This should automatically install the devices by unzipping and running the driver.
If there are any other drivers you need, please let me know.
If the audio isn't working, that may be a problem. I don't think the Vista driver will work but you can try it if you need it.
03-04-2019 02:03 PM
You can try some third party softwares like
1.Driver booster
2.Driverpack solutions
3. Driver hub
03-05-2019 11:52 AM
@Paul_Tikkanen wrote:Hi, @JustSayCJ1
HP retired support for the dv9500 model series and there were only drivers released for Windows Vista.
I can find some of the Vista drivers that you can install and see if they work on W10.
You will have to manually install the graphics and chipset drivers.
Chipset (There will be a Coprocessor device that needs this driver).
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe
Graphics (Could be labeled as a video controller, or under the Display Adapters device manager category, a Microsoft Basic Display Adapter).
ftp://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe
Here is the procedure to manually install the drivers. I will use the chipset driver as an example, and you do the same thing for the graphics driver.
Run the driver file. Close out of any error windows.
Go to the device manager. Click on the Coprocessor device needing the driver. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option and browse to the location where the driver folder was created when you ran the file. That folder will be located in C:\SWSetup\s37730.
Make sure the Include subfolders box is checked and the driver should install. Then restart the PC.
Do the same thing for the graphics driver, except brose to C:\SWSetup\sp42635.
You will probably have Base System Devices listed. Those devices need the card reader driver.
I have zipped that driver up and attached it below since HP no longer has it on their FTP site.
This should automatically install the devices by unzipping and running the driver.
If there are any other drivers you need, please let me know.
If the audio isn't working, that may be a problem. I don't think the Vista driver will work but you can try it if you need it.
Thanks Paul! That worked flawlessly 🙂