Need help fixing the operating system

[alanaj12]

I can't access certain aspects of the computer. when I click the start button nothing happens. I can't get into the setting of the computer. I can't search anything on the computer. The only thing  I can really do is get on the internet. I took it geek squad and they said its not a hardware issue that is has to be a software issue. They think when the windows 10 updated it, it didn't do it correctly and that's why the the basic things of the computer aren't working.  I've tried to do the different tips but it doesn't work because its not registering what I put in. Ive tired all of them. Restarting the computer doesn't fix it either 

[WAWood]

@alanaj12 

Start by providing two pieces of information:

1) Specific model number of the laptop

2) Specific Windows version it is running -- such as Windows 10 Build 19044.1503.  If you don't know this, then enter "winver" (without the quotes) in the search area and report back the results.

[alanaj12]

1. Model number :7265NGW

2.) When I click the search I can’t type anything in. It doesn’t let me search.

[WAWood]

@alanaj12 

Sorry, but you have to provide the specific windows version it is running, without those details, I can't provide any detailed assistance.

[alanaj12]

Well do you have another way to help me find out the windows version that doesn’t involve search because I can search maybe a keyboard option