Need help logging into a used Laptop without using the Microsoft PIN or Picture due to saved info

[JerryY]

Purchased a new HP Laptop Omnibook and had a lot of saved information on the Laptop I was using an HP Omen Laptop. I have all of the information, saved files on the new laptop but I want to sell the used laptop and don't want the buyer to use my Microsoft PIN or Picture. Is there a way to create a new logon ID on the old laptop so my information is secure and cannot be seen on the old la[top?

Need Help PLEASE

Jerry

[Pallipurath]

Hi @JerryY,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you would like to ensure your personal information is secure and not accessible to the buyer, you should perform a factory reset to remove all personal data, restore the laptop to its original settings, and prepare it for a new user. I would request you to please follow the below steps.

Back Up Important Data:

• Before resetting the laptop, ensure all important files and data are backed up to an external drive, cloud storage, or your new HP Omnibook laptop.

Sign Out of All Accounts:

• Log out of all accounts, including your Microsoft account. This ensures that the account information is erased during the reset.

Perform a Factory Reset:

• Windows 10/11:
• Go to Settings > Update & Security > Recovery.
• Under "Reset this PC," click Get started.
• Choose Remove everything to ensure all personal data is erased.
• Follow the on-screen instructions to complete the reset process.

Reinstall Windows:

• After a factory reset, Windows is typically reinstalled automatically. However, if necessary, you can reinstall Windows using a bootable USB drive and Windows installation media tool available on HP's website or Microsoft.

Create a New User Account:

• If you want to set up the laptop for the new user, you can create a local account for them post-reset, or simply leave the laptop for them to set up as new.

Take care and have an amazing day!

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Regards

Pallipurath.