Need help to install latest GFX driver from intel

[Assaf_Yavnai]

Hello,

I'm trying to run Adobe Premier pro on my computer, but the GFX driver is not supported.
Adobe suggest to download the latest driver from Intel site, which I did.
When trying to install the driver I get a notification that the drivers are locked by the manufacture and the driver cannot be installed.
Searching the web I found something called "Drivelock", I tried to follow the instructions from https://support.hp.com/ca-en/document/c01674996, but the Drivelock option is not showing on my BIOS.
I also updated the BIOS version to the latest found on HP site, but still can't find it.

So I tried to download the latest GFX driver from HP, but it's says that the installed version is NEWER!!!! I don't know how this is possible.

So, I ran out of ideas.
Help will be much appreciated.
 
p.s the master password in the BIOS is not set. I don't know if setting it will open more options in the BIOS menu.
I don't want to set the password if I don't have to because this things are bound to be forgotten

[ub6424 · Accepted solution]

Sorry to hear that you are having problems ... and I would like to help you.

You can only use HP certified and tested graphics drivers !

Your notebook specification:

Video graphics

AMD Radeon™ 520 Graphics (2 GB DDR3 dedicated) Discrete

I recommend you to do the following

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A

9.7 MB

Sep 7, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Remove all graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

(3) Reboot !

(4) Install/Update graphics driver

NVIDIA Graphics Driver (Windows 10 v1703)

23.21.13.8873 Rev.C

544.0 MB

Jan 26, 2018

Download

Your internal Intel graphics driver can be updated using:

Intel High-Definition (HD) Graphics Driver

22.20.16.4815 Rev.C

279.0 MB

Nov 8, 2017

Download

(5) Reboot and test again ...

(6) Please report your results ...

(7) Try

😊! Very good Photoshop alternative ! Open Source ! 😊

https://krita.org/en

Huge manual:

https://docs.krita.org/en/

See what's possible:

https://krita-artists.org/c/artwork/5/l/top

[Assaf_Yavnai]

Hi Ub6424,

Usinig the uninstall tool - DDU worked great!
The driver you gave was also to old for ADOBE PREMIER.. I started to replay you and than I had an idea to uninstall it and try to install the latest driver from Intel....IT worked!!!!
The driver protection didn't make any problems and now everything is working fine

Thanks!!!!

[ub6424]

It was a great pleasure to help you ✅

best regards