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HP Recommended
HP Notebook - 14-bs017tu
Microsoft Windows 10 (64-bit)

Does anyone know a link to download earlier version of HP Support program, please?
The program was on my old laptop, but now doesn't open properly.

Thanks,

Ron

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

See if this version works for you:

 

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

 

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

View solution in original post

3 REPLIES 3
HP Recommended

See if this version works for you:

 

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

 

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

HP Recommended

Thanks Paul_Tikkanen, that link had earlier version of HP Support Assistant.

It mightn't have installed correctly first go, so I re-installed & it said installed correctly.

However it didn't put a shortcut on my desktop, toolbar, or Windows button list of programs.

I found HPSALauncher.exe in Support Framework/Resources, so ran that as Administrator, but nothing happened, nothing showing in Task Manager.

However I now have HP PC Hardware Diagnostics Windows v1.6.6.0, that I suspect was installed as part of this download.
Thanks for your help,

Ron

HP Recommended

You're very welcome,  Ron.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.