-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Need old version of HP Support program

Create an account on the HP Community to personalize your profile and ask a question
05-21-2025 10:28 PM
Does anyone know a link to download earlier version of HP Support program, please?
The program was on my old laptop, but now doesn't open properly.
Thanks,
Ron
Solved! Go to Solution.
Accepted Solutions
05-22-2025 07:56 AM
See if this version works for you:
VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.
PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021
05-22-2025 07:56 AM
See if this version works for you:
VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.
PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021
05-24-2025 08:38 PM
Thanks Paul_Tikkanen, that link had earlier version of HP Support Assistant.
It mightn't have installed correctly first go, so I re-installed & it said installed correctly.
However it didn't put a shortcut on my desktop, toolbar, or Windows button list of programs.
I found HPSALauncher.exe in Support Framework/Resources, so ran that as Administrator, but nothing happened, nothing showing in Task Manager.
However I now have HP PC Hardware Diagnostics Windows v1.6.6.0, that I suspect was installed as part of this download.
Thanks for your help,
Ron