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Locked

‎02-26-2022 11:03 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: macOS 12.0 Monterey

Error message on my Mac saying my printer is not online.  Repeatedly.  Sometimes I just click on the picture of the printer and it works, sometimes I plug in the USB cord and it works, sometimes I just wait and it works.  Today it says, "You need to install software to use this printer. To install the software, choose App Store… from the Apple menu. If the software for your printer isn’t available in App Store…, contact the manufacturer of your printer."  I already own the software and it's already on my computer so have no idea what to do.

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