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HP Recommended
HP Stream Notebook - 13-c002dx (ENERGY STAR)
Microsoft Windows 8.1 (64-bit)

Need to find my product key for an old windows 8 laptop and don't have the original download disk. Trying to figure out if I am able to download windows 10 given my lack of storage space and think I need the product key to do so. 

1 REPLY 1
HP Recommended

Hi:

 

The product specs for your notebook indicate that it came with W8.1 64 bit.

 

Your notebook's Windows product key is in the BIOS of the notebook, and you will not need it to install W8.1.

 

HP Stream 13-c002dx Notebook PC Product Specifications | HP® Customer Support

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want the plain W8.1 64 bit ISO file.

 

You do not need to enter any product key to download the ISO file.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

At the beginning of the installation routine, you can delete every partition on the hard drive if you do not need to save any files off the PC.

 

I have zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive, so it is bootable, or you can use a different utility such as Rufus.

 

Rufus - Create bootable USB drives the easy way

 

You can then install the drivers and available software from your notebook's support page.

 

HP Stream Notebook - 13-c002dx (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

After you get W8.1 installed, you can upgrade to W10 for free by clicking on the blue Update Now button at the link below...

 

Download Windows 10 (microsoft.com)

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