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‎04-10-2020 03:49 PM

HP Recommended
Product: Pavilion CR0087d
Operating System: Microsoft Windows 10 (64-bit)

My warranty was supposed to end March 19, but due to COVID it is extended another 30 days. Just recently, a small piece broke off of the hinge of my laptop. The same side as the power jack, so the female power jack is hanging off. Is this covered by warranty? If so, am I able to get a replacement laptop if I send this one in? 

 

I can't seem to contact an agent at this time, I just hope that when they come back I will be able to get a replacement without it being completely expired. Hope someone or and HP agent can help me on here, since I have absolutely no way to contact one. the Virtual Assistant does not help at all.

1 REPLY 1

‎04-12-2020 06:00 AM

HP Recommended

Hi @BlakeManahan

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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