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janwillem_v
Level 3
22 15 3 1
Message 1 of 2
158
Flag Post

New BIOS file from website not working

‎11-19-2020 02:23 AM - edited ‎11-19-2020 02:30 AM

HP Recommended
Product: X360 ENVY 13-ar0350nd
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

We really want to try out the F21A BIOS files for the ar0350nd and the ar0697nd. We've got a lot of them but this file is not working. Tried downloading and installing it but it only extracts a HPWINGUI.exe file. The process stays in the taskmanager for a while and then disappears. I even turned off antivirus. 

F20A also had a flaw (overheated the notebook during BIOS upgrade) but this one doesn't even start!

 

Please investigate!

1 REPLY 1
roguck
Level 1
7 7 0 2
Message 2 of 2
Flag Post

‎11-22-2020 06:15 AM

HP Recommended

I had a similar issue on my Envy.

Solved the problem by downloading the earlier one and running it until the screen came up to click next and start the reboot then update.  I then ran the newest one and the screen came up for the newest one to reboot and install.

Hope that helps.

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