New HP ENVY 15 crashes then restarts everytime it goes into sleep mode

[SteveChow]

When did you purchase the laptop?  You have 30 days to return it .  If they don’t let you return it you should  call your CC company and dispute that payments and make your CC company aware of this issue.  There are apparently two topics about this.   Check the previous post, there’s a link on it.  And HP just totally ignores it.  Once they get the money they don’t care.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Laptop-restarts-when-put-to-sleep/m-p/7822227...

[NormanP1]

Thank you. Yes, me too. I will never buy an HP from them. It’s been a nightmare.

[SteveChow]

I mentioned it before, they took down my review and said it was irrelevant.  I even put the link for this topic on the review. They just don’t want others to know the truth.  So screw HP. 

[NormanP1]

I called again and they accepted the return. I guess it depends who you get on the phone. Anyway, it is really sad because I really like the laptop. However, not being able to sleep and, even worse, restarting instead, is a deal breaker for me ( and I guess for everyone). I wonder if all of these model have the same issue. I though on getting a replacement, but I was worried that I will have the same issue again.

[SteveChow]

I believe it is this model only.  The laptop is nice buddy the customer service after your purchase sucks.

[Karev]

for me helped this

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Laptop-restarts-when-put-to-sleep/m-p/7822227...

cause when this service is stopped everything works fine

• In the Control Panel, select Administrative Tools and open Services.
• Scroll down to XTUOCDriverService and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to disabled (or switched-off, cause dont know what exactly word used in english, NOT AUTO, NOT MANUAL) and click OK.

but after that HP command center not working and asking download update, after installing update it starts and starts XTUOCDriverService and problem appears again

So.

it goes to sleep well if (one of these actions):

- I stop and disable XTUOCDriverService

- I uninstall HP Commande center

[Karev]

HP support suggested this, and it worked! 

To resolve this issue, perform the following steps:

1. Launch Device Manager .
2. Click View .
3. Select Show hidden devices .
4. Locate the Intel Watchdog Timer Driver device under the System Devices node.
5. Right-click the device and select Uninstall device .
6. Check the Delete the driver software for this device option.
7. Select Uninstall .
8. Restart the computer to confirm if the issue is resolved.