• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-20-2025 02:48 AM

HP Recommended

I bought a new HP laptop with Windows already installed. The device is only one day old and I am having serious problems since the first use.
Applications open very slowly or do not appear on the screen. Many applications run in the background and can only be seen in Task Manager. They do not show on the desktop or taskbar.
Installation files often freeze while installing. The system becomes unresponsive and I cannot complete the installation. Because of this I have to restart the computer many times.
Even basic programs like Steam and graphics drivers behave like this. The system feels slow unstable and not usable even though it is brand new.
This is a clean system. No extra software was installed before the problems started. Windows came pre installed from the factory and the issues appeared immediately.
This does not feel normal for a new laptop. I want to know if this is caused by drivers Windows installation or a possible hardware problem.
Has anyone experienced similar issues with HP Victus laptops with AMD graphics and NVIDIA RTX 4060
Any help would be appreciated

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.