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Locked

‎02-01-2021 04:38 PM

HP Recommended
Product: HP Envy 13

Hello! I work for WalMart, and we were selling our Display units after they’ve went on clearance to get rid of inventory while also making money on the removal of them. I bought two; one for me and my significant other.

However, the Retail Admin password has been giving me troubles. The password is required in order to remove the Demo functions.
No one in my store has the password, and I’ve tried all the ones given (ex. trs10, trs8, trs80, Wal(insert store number) WalMart(insert store number), quite literally every variant of those options and More), but nothing works. 

Because of the year I’ve seen all tutorials posted(2015-2017) vs now (2021) perhaps the Admin passwords have updated?
the laptop “code/serial” provided, if it helps; is LAPTOP-38LVJ7QP\WalMart , version 1809. 

 

please help! 

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1 REPLY 1

‎02-01-2021 04:44 PM

HP Recommended

Hi Witchteckx

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.
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