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HP Recommended

Just got a brand new hp chromebook for kids to use for school.   It is saying future software and security updates will install automatically.   It's been jumping to this screen for last 2 hrs.   Does it take a long time for updates?   Haven't been able to get any further on the setup.   

 

 

 

 

1 REPLY 1
HP Recommended

Hi @Chrissiebryant1,

 

Welcome to the HP Support Community

 

I understand you are getting an error on your HP Chromebook. Not to worry I will help you to get a resolution to resolve the issue.

 

 Let's perform a hard reset:

 

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

  1. Turn off your Chromebook.
  2. Press and hold Refresh + tap Power .
  3. When your Chromebook starts up, release Refresh .
  4. Check if the PC turns on normally now. 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.