New laptop, But having a nightmare with CPU 100% usage, Disk is high, Hp is now slow. Help!

[adamsales]

Hi all, thank you for taking the time to help me. Im usually not too bad with pc's etc. But this has got me stumped. I havent done alot with the notebook since Ive had it, only 3 or 4 weeks. I have  had it die/go flat when its been updating , and since then its been a nightmare.,

In Task manager CPU is constantly at 100%  Memory is at 91% with top process being Mozilla firefox (1,150mb) Disk is at 70% and the others at 0%

Ive updated all the drivers, with driver booster5.2 , Ive Cmd /scannow to no avail.... Ive got sophos antivirus, changed from bitdefender to see if it would make a difference, it hasnt

Ive Hp recovered,Ive reset , restored and everything in between...

Ive end task and tree for many lower ( not so important processes) the ones at the top are the  antivirus and the search engine,...

Ive downloaded IObit malware fighter. CCcleaner , and Iobit uninstaller.

I feel as though it has a virus, but ive got the firewall up and I just cannot seem to crack this..

Praying for your help.....

regards!

[A4Apollo]

Hey there! @adamsales, Thanks for stopping by the HP Support Forums!

I understand the CPU usage is very high on your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Please provide the product number of your laptop to assist you better.

As you mentioned the CPU usage is 100% and the disk usage is very high.

I appriciate your efforts for trying out the steps before reaching out to us.

Try updating the BIOS and chipset driver on your PC and check if it helps.

You can try updating the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

Try performing the following ts steps:
 
1 - Right-click on any open space on your computer's taskbar.
 
2 -Select "Task Manager" and press "Enter."
 
3 -Select "View" from the Taskbar Manager's pull-down menu. If more than one computer is connected to your network, notice the graphs for all CPUs. Select "One Graph Per CPU." This will help determine which computers are using more processing time.
 
4 -Go to the "Applications" tab. Because this tab shows open programs in real time, you will be able to see exactly when a program has been opened and closed at the time that it occurs. Identify and close selected programs by highlighting each one separately and clicking on "End Task" to free up processing time. (Important: Make sure all work is saved prior to closing any programs.)
 
5 -Go to the "Processes" tab and view them, but do not delete any of them unless absolutely necessary. All of the hidden system processes and programs are listed here. (Note: See Warnings section.)
 
6 -Set your computer's cooling fan to "Auto." Next, slide the Processing Speed scale to "3-4." Slide the Cooling Method scale to the middle of the range. These settings will slow down the CPU when needed
 

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

Also, try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Link: https://support.hp.com/in-en/document/c03408309

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mdklassen]

A few steps:

1. disconnect your near-new laptop from the Internet, by unplugging the Ethernet cable, and disabling its wireless adapter.

2. reinstall Windows.  Without Internet access, it will not be able to "activate".  No worry.

3. Open the Windows Task Manager, and switch to the Performance tab.

4. Your computer will now be running with low CPU & disk-drive usage, and, of course, 0% Internet usage.

5. Minimize the Task Manager.

6. Connect to the Internet, activate Windows, and launch Windows Update.

7. Restore the Task Manager window.

8. Note that the CPU usage will be high, the Internet usage will be at the maximum download speed that you are paying for, and that the disk-drive usage will be 100%.

9. Note that the built-in Windows Defender anti-virus will be actively scanning each download, and scanning each file that Windows Update is installing, pushing-up your CPU-usage and your disk-drive usage.

10. Do not try to use your computer until Windows Update tells you that it needs to restart.

11. After the restart, launch Task Manager again, and launch Windows Update again, to let it search for more updates.

12. Eventually, your computer will be up-to-date, and the Task Manager will show "low" usage.

13. If you feel the need, install a third-party anti-virus package.

Done.

Note that all the above should be done with the notebook using AC power, not the battery.

The processor will slow-down when running strictly on battery-power, but you need "full-speed" during the above.

Finally, I would avoid the "driver booster" class of software.  Personal choice.

Your computer will be fine, and will be "stable", with the HP-supplied device-drivers, and any device-drivers downloaded via Windows Update.

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