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KathiT
New member
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Message 1 of 2
147
Flag Post

New laptop issue

‎06-20-2020 05:24 AM

HP Recommended
Product: Spectre x360 15

Stupid newbie question here. Just got my new laptop after using Mac products for years. Set it up yesterday. Turned it on this morning, and it's saying "Welcome Marc" (who is my husband). It pulled his account information over to my laptop. How do I change that without messing with his stuff for his laptop? Ugh. 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎06-23-2020 02:42 PM

HP Recommended

@KathiT Welcome to HP Community!

 

I understand that you are getting another account information.

 

I would suggets you delete the account and recreate the Microsoft account.

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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