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rishabh_ar
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New laptop overheating even while doing nothing

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HP envy 13 x360
Microsoft Windows 10 (64-bit)

So I bought a new laptop today. 05/09/20. A HP ENVY x 360 13 Ag 0035au and it is hot. Very hot. Even while I am running basic tasks like chrome or edge or copying files. Hot, very hot. The moment it boots up it goes crazy hot. I have tried drivers even from third party providers. Still it heats up. But there's a catch , now that my laptop is charged to 98 % it is normal and before some hours while it was unplugged it was cool. I don't understand the problem. It stays hot but cools down sometimes. Please help.

 

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Riddle_Decipher
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@rishabh_ar Click here for steps to resolve overheating issues, you could try reducing the visual effects to make a minor change, also, ensure you are using a cooling pad as well, to be on a safer side.

 

Here's how you change windows settings to reduce visual effects:

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
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Riddle_Decipher
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@rishabh_ar Click here for steps to resolve overheating issues, you could try reducing the visual effects to make a minor change, also, ensure you are using a cooling pad as well, to be on a safer side.

 

Here's how you change windows settings to reduce visual effects:

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

rishabh_ar
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Hi I did as you told to do so. I had done a battery drain earlier since then it is cool enough but still it heats up at times a bit. I think thats ok. Will keep you posted.Just changed the performance settings. Lets see what it turns out to be.

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Betty0610
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Sure, do let us know 🙂


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rishabh_ar
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Seems like that did the trick. That did help and I did a power drain again and now its cool and heats up only when I do extensive or intense work.

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Betty0610
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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