New laptop stuck on initial set up.

[VenusG]

I just tried to set up my laptop and when I got to the screen with Microsoft 365 it just has a blue screen with Services at the top. I've tried to back out and restart but it always gets stuck at the same spot.

HP 15-DY2017DS Laptop, 15.6" Touch Screen, Intel® Core™ i3, 8GB Memory, 256GB Solid State Drive, Microsoft 365 Personal 1-Year Subscription, Wi-Fi 6, Windows® 10 Home

Item #8107982

[Idk121]

Just got my laptop today and I am trying to set it up and it is stuck on a blue screen when I'm trying to click got it when I'm being prompted by Microsoft 365 that comes with your devices what it says I'm clicking got it and all I see is the thing that says services in the top right and it's stuck and I need to use it to do my school work help please

[Nal_NR]

Hi @VenusG,

Welcome to the HP Support Community.

I understand that you are facing issues with your computer. I'd like to help!

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Jpfaix]

Can you help the rest of us out with this issue?