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HP Recommended
HP Pavilion Laptop PC 15-eg2000 IDS Base Model
Microsoft Windows 11

I have been unable to download the manual for my Pavilion 15 Model 15t-eg200

 

When i finally drill down through the website to the manual download I get message Tech Support Temorarily Unavailable. 

 

A chat with HP support was the same result.  Support person said "the system is glitchy.  I cannot download the manual either.  Try again next week."   

 

Users with the same issue have been told to download the manual for the series.  I dont see that option either. 

 

How can HP not be aware of this issue and why are they doing nothing to fix it..?  

 

5 REPLIES 5
HP Recommended

Hi:

 

HP does not have a service manual for the 15-eg2000 model series.

 

The most recent one they have is for the15-eg1xxx model series.

 

Maintenance and Service Guide (hp.com)

 

Here is the user guide from your notebook's support page:

 

User Guide (hp.com)

HP Recommended

Paul, thanks for the reply. 

Neither of the two links you provided go to either a User Guide or a Maintenence and Service Guide.    They both give the message page not found and go to a generic HP menu for the entire website. 

The support page for my laptop does detect my model but just goes to support search screen. 

 

Can you or someone else attach a pdf for the documents you mention?  

HP Recommended

You're very welcome.

 

Are you using Microsoft Edge to access the support page?

 

That is the browser that HP recommends we use.

 

I have zipped up and attached the two manuals you requested, below.

HP Recommended

Paul, I tried Edge biut got the same result.  Support website detected my model but could not provide any addional documentation. 

But the zip files worked and I got the service manual and user guide. 

Thanks much from one Finlander to another.  

HP Recommended

Ole hyvä.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.