• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP stream

I have a cheap laptop I got in college. My daughter broke the screen about 2 years ago but I use my tv as a display. We got internet in our new house and decided to finally update the systems (didn’t have internet at our old house.) I do a factory reset and then do the start up for the windows 10 update. It asks me to delete the graphics driver so it can install a new one/updated version. I click ok. Screen goes black and I leave it overnight and half the next day thinking it’s doing it’s thing. I turn it on that evening and won’t connect to the screen and keeps shutting itself off after a few moments. I leave it again til the next evening. Try it again. Still won’t display or connect on anything. Tried all the boot keys and display settings. Still nothing. It turns on (the screen is broken and can’t see,) but everything lights up and you can hear it working. It’s only a $100 laptop and I don’t want to take it to be worked on bc the shop in town is crazy expensive. Is there anything else I can do?

1 REPLY 1
HP Recommended

Hi @werekitty, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.