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- No updated Drivers for newest Windows Builds
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07-20-2020 11:23 AM
Hi,
i got a HP Envy 13 wich is great in terms of hardware, but the software support is bad. I have currently Windows 10 (Version 2004) and my Fingerprint Sensor doesn't work anymore, there is no update for this. Or another example: Graphics Driver (intel Graphics) is still for Windows Build 1909 came out on 18 March (about 5 months later after Microsoft released Version 1909)!
When can I expect updated Fingerprint Drivers for Version 2004?
Thanks in advance!
Solved! Go to Solution.
Accepted Solutions
07-22-2020 05:17 PM
Welcome to the HP support community.
Let's try these steps:
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Open the Device Manager (Windows logo key + X and select Device Manager).
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Locate your fingerprint reader in the Biometric Devices section.
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Double-click the device to open its properties.
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Click Roll Back Driver.
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Then click OK. Restart your computer and check for the functionality.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
07-22-2020 05:17 PM
Welcome to the HP support community.
Let's try these steps:
-
Open the Device Manager (Windows logo key + X and select Device Manager).
-
Locate your fingerprint reader in the Biometric Devices section.
-
Double-click the device to open its properties.
-
Click Roll Back Driver.
-
Then click OK. Restart your computer and check for the functionality.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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