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HP Recommended
Envy 13-AQ0001NG
Microsoft Windows 10 (64-bit)

Hi,

i got a HP Envy 13 wich is great in terms of hardware, but the software support is bad. I have currently Windows 10 (Version 2004) and my Fingerprint Sensor doesn't work anymore, there is no update for this. Or another example: Graphics Driver (intel Graphics) is still for Windows Build 1909 came out on 18 March (about 5 months later after Microsoft released Version 1909)!

When can I expect updated Fingerprint Drivers for Version 2004?

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@sgx88

 

Welcome to the HP support community.

 

Let's try these steps:  

  • Open the Device Manager (Windows logo key + X  and select Device Manager). 

  • Locate your fingerprint reader in the Biometric Devices section. 

  • Double-click the device to open its properties. 

  • Click Roll Back Driver. 

  • Then click OK. Restart your computer and check for the functionality. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@sgx88

 

Welcome to the HP support community.

 

Let's try these steps:  

  • Open the Device Manager (Windows logo key + X  and select Device Manager). 

  • Locate your fingerprint reader in the Biometric Devices section. 

  • Double-click the device to open its properties. 

  • Click Roll Back Driver. 

  • Then click OK. Restart your computer and check for the functionality. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.