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sgx88
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Solved!

No updated Drivers for newest Windows Builds

HP Recommended
Envy 13-AQ0001NG
Microsoft Windows 10 (64-bit)

Hi,

i got a HP Envy 13 wich is great in terms of hardware, but the software support is bad. I have currently Windows 10 (Version 2004) and my Fingerprint Sensor doesn't work anymore, there is no update for this. Or another example: Graphics Driver (intel Graphics) is still for Windows Build 1909 came out on 18 March (about 5 months later after Microsoft released Version 1909)!

When can I expect updated Fingerprint Drivers for Version 2004?

 

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sgx88

 

Welcome to the HP support community.

 

Let's try these steps:  

  • Open the Device Manager (Windows logo key + X  and select Device Manager). 

  • Locate your fingerprint reader in the Biometric Devices section. 

  • Double-click the device to open its properties. 

  • Click Roll Back Driver. 

  • Then click OK. Restart your computer and check for the functionality. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20
HP Support Agent
HP Support Agent
26,785 26,658 1,466 1,535
Message 2 of 2
Flag Post
HP Recommended

@sgx88

 

Welcome to the HP support community.

 

Let's try these steps:  

  • Open the Device Manager (Windows logo key + X  and select Device Manager). 

  • Locate your fingerprint reader in the Biometric Devices section. 

  • Double-click the device to open its properties. 

  • Click Roll Back Driver. 

  • Then click OK. Restart your computer and check for the functionality. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

0 Kudos
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