Noise in hinges and different model on the warranty website

[billubakra]

We purchased a HP Pavilion 15-ec2004AX laptop from Flipkart last week. As per Flipkart's website, it is having an on onsite warranty support, PFA

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The hinges, when open and closed, are making a screeching sound. We called the tollfree number few minutes back to raise a complain. Unfortunately the executive said that this laptop has an offsite warranty and that we will have to take this laptop to the service center. Flipkart assured us before the purchase that this laptop has an onsite warranty. Anyways requested her to check again, then she said that warranty as per her software is saying offsite warranty whereas as per the website https://support.hp.com it is showing onsite warranty.

Our laptop model is HP Pavilion 15-ec2004AX but on support.hp.com the model number is wrongly mentioned as HP Pavilion 15-ec2000. PFA

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 HP Pavilion 15-ec2004AX has purple backlit but the one shown on the website has green backlit. Is this the reason why it is showing offsite warranty in their system? Now we cannot dispute the warranty as per this link https://support.hp.com/us-en/document/c05084516 Does this mean this

note:

If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

How can this product be a commercial product if it is used at home? Contacted the customer support again but they are not even listening properly, let alone help us. They are least bothered about the wrong model mentioned on the warranty check website and they are telling us to ignore the dispute warranty thing. About the hinge sound, have sent them the videos twice but nothing so far. Is anyone having any escalation email address of the concerned department in India?

[Anand_Andy]

Hi @billubakra,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing an issue with the hinges, as this seems like a hardware issue I shall provide the support details.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

@billubakra,

We haven’t heard from you in a while, this post is with reference to the thread you had created your 

friendly neighborhood (HP Support Community).

I would like to know if the resolution we had provided worked for you?

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!