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‎12-16-2018 12:23 PM - edited ‎12-17-2018 03:18 AM

HP Recommended
Product: ENVY 15
Operating System: Microsoft Windows 7 (64-bit)

P/N: ABW5001#ABA

S/N: [edit]

 

More info:
Processor: i7 5500u

Ram: 8GB

GPU: Integrated 5500(Device manager doesn't show other gpu, so I assume that's the only one)

 

Need drivers for win7 x64

6 REPLIES 6

‎12-17-2018 04:01 PM

HP Recommended

@R4MP4G3RXD

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're unable to locate the system information,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you installed any new hardware on this computer, before the issue appeared?
  • Have you installed any new software or drivers on this computer, before the issue appeared?

The computer model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108

Please respond as soon as possible. I look forward to your response.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2018 04:05 PM

HP Recommended

@Echo_Lake

Thank you for responding! I posted my S/N but it got removed. It's: CND5117HRJ

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‎12-17-2018 04:07 PM - edited ‎12-17-2018 04:11 PM

HP Recommended

Also, I did not install any new hardware, I was given this laptop for a windows reinstallation, I presume it has been tampered with because it has a 120g ssd in it. I managed to install drivers manually using hardware ids but I'm unsure about the hardware inside, and if everything is actually recognised by windows 7

I also tried downloading HP Support Assistant but that didn't really help me

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‎12-18-2018 03:00 PM

HP Recommended

@R4MP4G3RXD

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I’d like additional information in order to troubleshoot

  • Are you getting any error message while installing the HP Support Assistant?
  • What happens when the computer is started?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎12-20-2018 05:12 AM

HP Recommended

No errors while installing, and windows boots fine thanks to the drivers I manually installed from ini files.

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‎12-20-2018 11:23 AM

HP Recommended

@R4MP4G3RXD

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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