Notebook Camera problem after upgrade to windows 10

[Mfeld]

Updated to windows 10 recently. Error message cant find camera. Checked with microsoft and no windows 10 driver listed for internal camera. Windows 7 driver checked and is in there. I am [Personal Information Removed]

[The_Fossette]

@Mfeld

I reviewed your post and I understand that the webcam is not working after upgrading to Windows 10.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that the webcam uses the built in Windows drivers. Also, there are no drivers available for Windows 10 for your computer.

Having said that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[The_Fossette]

@Mfeld

Thank you for the information.

Make sure that the webcam enabled in the privacy settings.

• select the Start button, select Settings  > Privacy > Camera, and then turn on Let apps use my camera. 
• From there, turn on each of the listed apps where you want to use the camera.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

 Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!